Support

Help, troubleshooting, and contact

Contact us

For all support requests, including bug reports, feature questions, billing issues, and account problems, email the support team. We respond to all messages within two business days.

Email support
support@comdeck.app
Response within 2 business days. Please include your device model, operating system version, and a description of the issue.

Subscriptions and billing

How do I subscribe? Subscriptions are managed entirely through the Apple App Store. Open comdeck, tap Upgrade in the sidebar, and choose a tier. Payment is billed to your Apple ID.

How do I cancel? Subscriptions are managed through your Apple ID, not through comdeck. To cancel: open System Settings on Mac (or Settings on iOS), tap your Apple Account, then Subscriptions, then comdeck, then Cancel Subscription.

How do I request a refund? All refunds are issued by Apple, not by comdeck. Visit reportaproblem.apple.com, sign in with your Apple ID, find the comdeck transaction, and submit a refund request.

How do I restore purchases on a new device? Sign in to the new device with the same Apple ID, open comdeck, and tap Restore Purchases on the Upgrade screen.

Account and data

How do I delete my account and data? Email support@comdeck.app with the subject line "Account deletion" from the email associated with your account. We process deletion requests within 7 days. All synced host metadata, presets, and scan history are permanently removed. SSH passwords and private keys are stored only on your device's Keychain and are never transmitted, so they remain only under your control.

How is my data handled? See our Privacy Policy for full details. comdeck does not use analytics, ads, or third-party tracking.

Troubleshooting

The app won't load tools or hangs on launch. Force-quit the app and relaunch. If the issue persists, restart your device. If still unresolved, email support with your device model and OS version.

Sign in with Apple is not working. Verify that you are signed in to iCloud in System Settings or Settings, and that two-factor authentication is enabled on your Apple ID. Sign out and back in to iCloud if the problem continues.

SSH connections fail. Verify the host is reachable from another client, and that your saved credentials are correct. SSH passwords and private keys are stored in your device's Keychain; if you reset Keychain access, you will need to re-enter them.

Subscription is not recognized after purchase. Tap Restore Purchases on the Upgrade screen. Ensure you are signed in to the App Store with the same Apple ID used for the original purchase.

Network tools return unexpected results on a corporate or school network. Some networks block or filter ICMP, UDP, or specific port ranges. Try the same diagnostic from a different network to isolate whether the issue is local or remote.

Reporting a bug

When reporting a bug, please include:

If you have a screen recording, please attach it. The more detail you provide, the faster we can resolve the issue.

Feature requests

We welcome feature requests. Email support@comdeck.app with the subject line "Feature request" and a description of what you would like to see.

Legal

For legal and privacy inquiries, contact legal@comdeck.app. See also our Privacy Policy and Terms of Service.